How can we help?
Service, supplies and support for Copyfree customers. For anything urgent, call 888.405.9888, Mon–Fri, 8:30am–5:30pm PT.
Remote screen sharing
When a technician needs to see your screen, they’ll connect with ConnectWise ScreenConnect.
- Call us at 888.405.9888, or stay on the line with your technician.
- Enter the code your technician gives you and select Join. If they ask you to, select Start instead.
- Open the small app that downloads, and your technician can see your screen.
File upload
Send us documents or files our team asked for, such as scans, logs or forms.
Fields marked * are required.
Drivers
Visit Canon’s website for the most up-to-date driver downloads.
DRIVERS
Canon drivers and software (opens in a new tab) ↗
Search for your model on Canon’s support site to download drivers, utilities and manuals.
How-to guides
Step-by-step help with everyday tasks, from clearing a paper jam to scanning to email.
- Before you call for serviceQuick checks that often fix the problem.
- Find your serial number and meter readingsWhere to look on Canon devices.
- Replace a toner cartridgeSwap an empty cartridge in a few minutes.
- Clear a paper jamRemove jammed paper safely, and prevent the next one.
- Add a Canon printer on Windows or MacSet up printing from your computer.
- Scan to email or a folderSend scans from the device.
- Secure printing with uniFLOWRelease print jobs at the device.
- Cleaning guidelinesCanon’s recommendations for cleaning your devices.
Place a service call
Tell us which device needs attention and what’s happening. A certified technician will follow up.
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Enter meter readings
Send your current meter readings for billing. You’ll find them in the device’s counter or billing screen.
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Order supplies
Order toner and other supplies for your Canon devices. Managed Print customers receive toner automatically.
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